Write to help@invisit.dev. A person reads every message. Say which site and workspace it is about, and for a tracking question the page address you tested; never send a password, an API key or a personal token.
Before you write
- Nothing arrives in the dashboard. The quickstart checks the snippet step by step, and Settings → Installation shows whether the site is receiving events.
- Plans and invoices. Billing covers changing and canceling a plan; the workspace’s Billing tab lists every charge with its PDF invoice.
- Members and roles. Workspaces.
- The REST API. REST API, with the full reference at api.invisit.dev/openapi.
AI assistants (MCP)
invisit connects to Claude, ChatGPT, Codex and other MCP clients; MCP covers setup and every tool.
- The assistant says it lacks access. The connection was granted read, write or manage when you connected. Disconnect it under Account → Connected apps and connect again with the access you want.
- It stopped working after a while. Remove the connection in the assistant and add it again; signing in renews it.
- Remove an assistant’s access. Account → Connected apps revokes a connection at once.
Security and privacy
- Security issues: security@invisit.dev.
- Personal data and data requests: privacy@invisit.dev, as the privacy policy describes.